Q1. What is the cost for a domestic user, to subscribe to our Remote Access Repair & Support service?

A: £6.99 per month

B: £9.99 per month

C: £14.99 per month

Q2. You support your local PC repair shop because you get a friendly efficient service even though you would pay slightly less for accessories by buying online from say Amazon or Currys. But how can you support your local shop and pay low online prices?

A: You can't, its either friendly service or low prices!

B: Click the Shop button on our website and buy online from our warehouse in leeds. Plus the added bonus that if you have a problem under warranty, you don't have to post it back, we can sort it out locally.

C: Persuade your local shopkeeper into selling to you at below purchase price. (Never mind his 3 starving children).

Q3. You have cracked the screen on your laptop, what is our cost for replacing the screen, not including the replacement screen?

A: £16.50

B: £66.50

C: 166.50

Q5. In a recent survey of our competitors services, we posed as customer with a desktop PC with Internet access problems. Ideally this type of problem should be carried out on-site, because the problem can be caused by various pieces of equipment.
We asked each of 26 competitors if they could 1. Call at a domestic address to repair the fault. 2. Give a timed appointment within the next two working days, and 3. Show some identification to prove their identity.
Out of 26 repairers, how may do you think could comply with all three requests (something we do as a matter of course).

A: None

B: Twenty

C: Twenty six