We are always amazed at the amount of hassle most people will put up with before changing their service provider. Mostly, they can't believe there is that much difference between ISP's, they don't want to change their email address and they don't want to contact their existing ISP ever again, even to get a MAC code.

Firstly, there is a big difference between ISP's, secondly, you can often still access your old emails via the new ISP. (If not, just send a single email to the whole of your address book telling all your friends your new email address) and thirdly you only have to ring your ISP one more time and they have to give you a MAC code by law.

You don’t have to be afraid to request MAC code as your broadband provider must supply you the MAC code within 5 days according to the UK law. If you ring your ISP, most will give you the code over the phone. Have your home phone number ready or your broadband customer reference as the customer service will want to confirm your identity. Requesting a MAC code does not mean that your contract will be terminated. In fact, you should terminate your contract after you have arranged a new contract with your new broadband provider. In this way you will not have any major downtime on your internet connection.

For a list of telephone numbers to request your MAC code click HERE or ring your ISP's usual number.