| Many
of our customers ask us to recommend a broadband service provider.
Some are trying broadband for the first time but most are
already using broadband and have various problems with Internet
or Email access, or poor customer service.
There are website's that specialise in this subject, such as ThinkBroadband,
where you can compare up to six ISP's side
by side and where the customers that are using the services actually
rate their own ISP's for speed, reliability and customer service.
You can also add your views on your own ISP to help others seeking
the same advice.
If ThinkBroadband is a bit too techie for you, try BroadbandGenie. This site compares only the major players as it does not have much information on the smaller ISP's. To a degree, this is to expected with any site that relies on customer input, but prices and package details can be obtained from most of the smaller ISP's website's so there is no excuse for missing these out. The users input doesn't seem to play such a dominant role in deciding the ISP's rating as ThinkBroadband but there is a blog with users views.
So who do we use? Well after a disastrous year with BT, where they took two standing orders every month, despite telling us each month they wouldn't, then left us with no service for 2 weeks, while BT OpenReach missed 4 separate appointments to try and fix it, we decided to try some not so well known companies that work that bit harder for your custom. We have two broadband providers, Timico and Entanet We would have a third if Virgin had their cable on our Industrial estate, but they don't.
Monthly charges from Entanet start at £14.99 for an up to
8Mb service and Timico's from £11.70, with connection charges.
Both of their help desk's are in the UK, are answered promptly and
their staff knowledgeable.
Virgin Prices start at £4.50 per month with an optional virgin
phone line, but you can keep your old number. However, their call centre is in India and as always, their level of expertise depends very much on the individual technician.
If you have any problems please give our sales line a call on 01604
415984.
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