Terms and Conditions

1. GENERAL: All orders are accepted and goods supplied subject to the following express terms and conditions. These conditions may not be modified or varied unless The Computer Doctors Ltd (hereafter referred to as the company) agrees in writing, and the company shall not be deemed to accept such other conditions nor waive any of these conditions by failing to object to provisions contained in any purchase order or other communications from the buyer. No person has authority on behalf of the company to vary any condition except a company director or the company secretary and then only in writing signed by a company director or the company secretary. No binding contract shall be created until the company has indicated its acceptance of an order in writing.

2. PAYMENT: Payment is due on completion of the repair, either by cash, cheque, credit card or existing 30 day account. A non-refundable deposit may be requested prior to the repair being carried out if the cost of the repair exceeds 75% of the estimated value of the equipment. A verbal agreement to carry out a repair is binding and it is the customer’s responsibility to ensure that any quotation is economically viable prior to the company carrying out the repair. Replacement new equipment will always be offered if we consider the repair to be uneconomic, but ultimately it is the customer’s decision. Where credit terms are allowed, terms of payment are strictly net and payable 30 days from the date of the company's invoice. No receipts will be issued against payments by cheque unless specifically requested. The company, at its discretion, reserves the right to implement charges (including interest charges) on accounts outstanding beyond the time specified in this condition. A surcharge of the current Bank of England base rate plus 8% may be implemented if the payment due remains outstanding for a period of greater than 30 days after the date of the company's invoice. The rate of interest charged shall be 1/12th of this amount per month from the due date until payment is made. The company can exercise this right in addition to any other rights it may have in respect of the goods non-payment. Where goods are supplied in instalments, each such instalment, separate instalments, delivery or part shall be made as if the same constituted a separate contract. Payment by the due date shall be of the essence of the contract.

3. DATA: Whilst the company make every effort to save customer’s data if requested, we cannot guarantee that any particular file or folder will be recoverable. We can supply backup software to reduce the risk of future data loss.

4. CONSEQUENTIAL LOSS: The company's liability will be limited to the value of the equipment only and not for any consequential damages or losses howsoever caused.

5. CANCELLATION: Acceptance of cancellation of a repair shall be at the discretion of the company and any such acceptance may be subject to payment by the buyer of a cancellation charge, representing the company administrative costs involved. In certain instances where the company has spent considerable time in repair or in the order of specialist parts, the company may decide at its discretion not to allow cancellation of such order.

6. REPAIR TIMES: Estimated repair times are given in good faith by the company but shall not amount to any contractual obligation to repair at the time stated. No liability for direct or consequential loss or damage arising from delay in repair time will be accepted by the company.

8. TITLE OF SUPPLIED PARTS & ACCESSORIES: The company and the buyer agree that until the company has received fully cleared payment for the goods: a) Property in the goods shall remain with the company and the buyer shall hold the goods as a bailee and be fully accountable to the company in respect thereof until such time as payment in full has been received by the company for all goods supplied. b) As bailor of the goods, the company, by its employees or agents, shall (without prejudice to the buyer’s continuing fiduciary obligations) be entitled to enter upon or into any land, buildings or vehicles where the goods, delivered to the buyer under this contract together with any interest or any other sum payable in respect of the goods under this contract, or part of them, are situated or are reasonably thought to be situated, to retake possession of the same.

9. UNCOLLECTED ITEMS: The customer will be advised by telephone, or other means, when items in our workshop for repair, upgrade or ordered to be collected later, are ready for collection. Uncollected items will be stored for a period of 60 days: after which time the item will be disposed of. Any monies due for repair, inspection or parts shall be deemed to be a debt to the company and pursued in the normal manner.

10. RETURNS: Return Merchandise Authorisation (RMA) must be obtained from the company prior to returning any item. The returned item must be accompanied by the relevant invoice / delivery note. The company accepts no responsibility whatsoever for items returned without a RMA and the relevant invoice / delivery note. Unwanted items returned for refund or exchange, for whatever reason, may, at the company's discretion, be subject to a re-stocking charge of £20, or 20% of the purchase value, whichever is greater. Software items will not be accepted for return unless the goods are faulty or the shrink-wrap or copyright seal is intact. Items returned as faulty but found to have no fault may at the company's discretion incur a handling and testing charge of £20, or 20% of the purchase value, whichever is greater. All packaging material must be retained until the goods are fully tested and functional. If for any reason the goods are returned, they must be returned in their original packaging material. All warranty repairs must be returned in the original packaging.

11. FORCE MAJEURE: The Company shall not be liable for any delay in or failure to perform any of its obligations if the delay or failure is due to causes outside the reasonable control of the company.

Onsite warranty applies only to our coverage area.

Terms and Conditions - Repairs
1. GENERAL: All orders are accepted and goods supplied subject to the following express terms and conditions. These conditions may not be modified or varied unless The Computer Doctors Ltd (hereafter referred to as the company) agrees in writing, and the company shall not be deemed to accept such other conditions nor waive any of these conditions by failing to object to provisions contained in any purchase order or other communications from the buyer. No person has authority on behalf of the company to vary any condition except a company director or the company secretary and then only in writing signed by a company director or the company secretary. No binding contract shall be created until the company has indicated its acceptance of an order in writing. 2. PAYMENT: Payment is due on completion of the repair, either by cash, cheque, credit card or existing 30 day account. A non-refundable deposit may be requested prior to the repair being carried out if the cost of the repair exceeds 75% of the estimated value of the equipment. A verbal agreement to carry out a repair is binding and it is the customer’s responsibility to ensure that any quotation is economically viable prior to the company carrying out the repair. Replacement new equipment will always be offered if we consider the repair to be uneconomic, but ultimately it is the customer’s decision. Where credit terms are allowed, terms of payment are strictly net and payable 30 days from the date of the company's invoice. No receipts will be issued against payments by cheque unless specifically requested. The company, at its discretion, reserves the right to implement charges (including interest charges) on accounts outstanding beyond the time specified in this condition. A surcharge of the current Bank of England base rate plus 8% may be implemented if the payment due remains outstanding for a period of greater than 30 days after the date of the company's invoice. The rate of interest charged shall be 1/12th of this amount per month from the due date until payment is made. The company can exercise this right in addition to any other rights it may have in respect of the goods non-payment. Where goods are supplied in instalments, each such instalment, separate instalments, delivery or part shall be made as if the same constituted a separate contract. Payment by the due date shall be of the essence of the contract. 3. DATA: Whilst the company make every effort to save customer’s data if requested, we cannot guarantee that any particular file or folder will be recoverable. We can supply backup software to reduce the risk of future data loss. 4. CONSEQUENTIAL LOSS: The company's liability will be limited to the value of the equipment only and not for any consequential damages or losses howsoever caused. 5. CANCELLATION: Acceptance of cancellation of a repair shall be at the discretion of the company and any such acceptance may be subject to payment by the buyer of a cancellation charge, representing the company administrative costs involved. In certain instances where the company has spent considerable time in repair or in the order of specialist parts, the company may decide at its discretion not to allow cancellation of such order. 6. REPAIR TIMES: Estimated repair times are given in good faith by the company but shall not amount to any contractual obligation to repair at the time stated. No liability for direct or consequential loss or damage arising from delay in repair time will be accepted by the company. 8. TITLE OF SUPPLIED PARTS & ACCESSORIES: The company and the buyer agree that until the company has received fully cleared payment for the goods: a) Property in the goods shall remain with the company and the buyer shall hold the goods as a bailee and be fully accountable to the company in respect thereof until such time as payment in full has been received by the company for all goods supplied. b) As bailor of the goods, the company, by its employees or agents, shall (without prejudice to the buyer’s continuing fiduciary obligations) be entitled to enter upon or into any land, buildings or vehicles where the goods, delivered to the buyer under this contract together with any interest or any other sum payable in respect of the goods under this contract, or part of them, are situated or are reasonably thought to be situated, to retake possession of the same. 9. UNCOLLECTED ITEMS: The customer will be advised by telephone, or other means, when items in our workshop for repair, upgrade or ordered to be collected later, are ready for collection. Uncollected items will be stored for a period of 60 days: after which time the item will be disposed of. Any monies due for repair, inspection or parts shall be deemed to be a debt to the company and pursued in the normal manner. 10. RETURNS: Return Merchandise Authorisation (RMA) must be obtained from the company prior to returning any item. The returned item must be accompanied by the relevant invoice / delivery note. The company accepts no responsibility whatsoever for items returned without a RMA and the relevant invoice / delivery note. Unwanted items returned for refund or exchange, for whatever reason, may, at the company's discretion, be subject to a re-stocking charge of £20, or 20% of the purchase value, whichever is greater. Software items will not be accepted for return unless the goods are faulty or the shrink-wrap or copyright seal is intact. Items returned as faulty but found to have no fault may at the company's discretion incur a handling and testing charge of £20, or 20% of the purchase value, whichever is greater. All packaging material must be retained until the goods are fully tested and functional. If for any reason the goods are returned, they must be returned in their original packaging material. All warranty repairs must be returned in the original packaging. 11. FORCE MAJEURE: The Company shall not be liable for any delay in or failure to perform any of its obligations if the delay or failure is due to causes outside the reasonable control of the company. Onsite warranty applies only to our coverage area.

Terms and Conditions - Repairs