We asked
our customers two questions.
Q1. What did you like about our service?
Q2. What is it you most dislike about computer repairers in general.
Their answers are here. |
| Richard
Malin. E & M Marketing |
| Q1.
I usually get prompt action, if not the
same day, the next day, and I have never
felt 'let down' |
| Q2.
Speaking computer language which I do
not (or want to ) understand. |
|
| Ian Pyke.
Harlyn Enterprises Ltd |
| Q1.
Locally based - good relationship - competitive
prices - staff are always accessible. |
| Q2.
Dishonest software salesmen giving hidden
costs in software proposals. |
|
| John Hunt |
| Q1.
I like there expertise and prompt attention
and the friendly attitude and helpfulness
of all their staff. |
| Q2.
Being baffled with science and the lack
of urgency that some show. |
|
| Peter Watker |
Q1.
Their field engineer did a good job the
first time, a fast service.
|
|
| Jeffrey Moorcroft |
Q1.Good reputation and on time repairs. |
Q2.Not getting the correct information regarding possible faults |
|
|
| Andrea
James. Altendorf UK Ltd |
| Q1.
Fast Service, price, pleasant and helpful
staff, plus they are local and reliable. |
| Q2.
The inability of some companies to find
out how much knowledge the customer has.
|
|
| Chris Burrow |
| Q1.
Local - very quick service - reasonable
prices - staff very helpful. |
| Q2.
Not being able to speak to a human immediately,
when I call. |
|
| Jean Edwards |
| Q1.
I've used them before and been pleased
with results. The're friendly, reliable
and not patronising like some other IT
people can be. |
| Q2.
Some companies assume that everybody is
knowledgeable about computers and can
talk down to you. |
|
| Wayne Stewart |
Q1. The home visits so far have sorted all my problems on the first visit within the hour.The engineers are polite and explain things in simple easy to understand way. |
Q2.
Not being able to solve problems without a full reload of operating software resulting in loss of data. this has happened on a number of occassions with other companies. |
|
|
| Robert
Clarke. rsc-designs.com |
Q1.
I didn't feel as though I was being
ripped off. They sold me what I wanted,
to do the job, at an acceptable price.
I would recommend them to anyone.
|
| Q2.
Non uk call centres - inexperienced staff
- trying to over-sell - help line/support
charges. |
|
| David Ribano |
| Q1.
Fast response - reliable and prompt -
timed appointments (great) - so far, successfully
repaired all problems - approachable,
responsive, interested. |
| Q2.
Not being spoken to in "English"
and being left with the feeling of having
been ripped off. |
|
| David Dunsford |
Q1.They are local to me, give a good service and offer free advice and information. |
Q2.My lack of technical knowledge however I find that Computer Doctors are very good at explaining things at the level of the person that they are talking to. |
|
| Eddie Hager |
Q1.Competitive prices and a quick service. |
Q2.Use of computer jargon. |
|
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